Frequently Asked Questions

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We provide a comprehensive suite of services centered around various Artificial Intelligence models. Our platform caters to a broad spectrum of AI applications, including text, video, images, audio, and document processing. Regardless of your specific needs, our platform is designed with user-friendliness in mind. This means you can interact with sophisticated AI models via an intuitive and easy-to-use interface, without needing extensive technical knowledge. Whether you're looking to analyze text data, process images, transcribe audio, or work with video content, our platform offers a seamless and accessible solution. Essentially, if you can envision a task, our AI models are here to help you achieve it.

Our platform operates on a transparent pricing model. This means that the balance you receive will be calculated based on a 1:1 pricing ratio against widely-used AI models. To illustrate, consider ChatGPT's pricing structure - it charges $0.01 per 1,000 tokens. In line with our transparent pricing policy, we will only deduct the equivalent amount of $0.01 from your balance. It's important to note that our revenue does not come from the utilization of AI services, reinforcing our commitment to transparency and affordability.

When you buy a team subscription, you, as the purchaser, are automatically upgraded to a Pro subscription. After this upgrade, you'll receive license keys that you need to distribute amongst your team. You can share these keys with up to 4 other team members. Please remember, each license key can only be activated once and will become invalid if it's already been fully used or maxed out. Any duplicate activation attempts from the same user will not be processed.

As an independent company, we've adopted a subscription-based business model that brings several benefits. Subscriptions allow us to efficiently utilize a range of 'pay-as-you-go' services, including storage and network bandwidth, which are essential to providing a seamless user experience. This model also ensures greater predictability in our operations and offers enhanced protection against fraudulent activities, such as the use of credit cards acquired from the black market. In addition, requiring a subscription and login details for access helps us maintain a secure platform for all users. It lets us implement robust user verification processes, which are crucial for data protection and privacy. This way, we can offer personalized experiences while keeping your information safe. Moreover, the subscription model supports our mission to continually innovate and improve. Your subscription fee is reinvested into the platform, fueling the development of new features, improvements to existing ones, and ensuring the highest level of customer support. It's not just a payment; it's your way of partnering with us in driving forward the future of our services.

Getting started with our services is a simple and quick process. Head over to our website and locate the 'Get Started' button situated in the top-right corner. Click on it and then follow the on-screen instructions. Please note, as of the present time, we only accept sign-ups using Google email accounts. However, we are actively working on expanding our supported email providers and plan to include more options in the future.

To purchase a subscription, ensure you are first logged into your account. Once logged in, navigate to our billing settings page at Here, you'll be able to choose your preferred subscription plan. Upon selection, you'll be redirected to our payment gateway provider, Lemon Squeezy. This platform securely handles all payment procedures, ensuring your transaction is safe and efficient.

Our software is compatible with all devices. For an optimal experience, we suggest utilizing a desktop computer, as it offers the full range of features and capabilities. Mobile devices are best suited for viewing and light tasks, similar to how one might prefer not to use a smartphone for extensive Excel work but rather for its convenience and portability.

Due to the significant costs associated with GPU resources required to deliver the best performance and experience, we are currently unable to offer a free trial. However, we are committed to ensuring our customers see the value in our service from day one. Please contact our sales team for a detailed walkthrough of our product features and how it can benefit your specific needs. Additionally, we offer flexible subscription plans and a satisfaction guarantee to make your decision as risk-free as possible.

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. If you have a specific payment method in mind, please contact our support team for assistance.

You can cancel your subscription at any time through your account settings. Once you're logged in, navigate to 'My Account' > 'Billing,' and you'll see an option to cancel. Your subscription will remain active until the end of the current billing cycle.

Absolutely! You can upgrade or downgrade your subscription plan at any time. To make changes, go to 'My Account' > 'Subscription,' and select the plan you'd like to switch to. Changes will take effect at the start of the next billing cycle.

We offer a full refund within the first 30 days of your subscription if you're not satisfied with our product. To request a refund, please contact our support team with your account details and the reason for the refund.

Our customer support team is here to help you with any questions or issues. You can reach us by email at [email protected] during business hours.

Mixflow.AI is designed to be compatible with most modern systems. For the best experience, we recommend using the latest desktop version of your browser on a computer.

Yes, we have a comprehensive help center that includes tutorials, guides, and FAQs to help you get started. You can access our help center directly from our website or contact our support team for personalized assistance.

The security of your data is our top priority. We employ industry-standard security measures, including encryption and secure servers, to protect your information. For more details on our security practices, please visit our security page or contact us

Absolutely! Mixflow.AI is designed to facilitate seamless remote collaboration. Our platform supports real-time editing, allowing multiple users to work on the same whiteboard simultaneously. This makes it an ideal tool for remote teams looking to brainstorm, plan, and collaborate on projects in real time.

Yes, Mixflow.AI comes with a wide range of templates and pre-designed elements to help jumpstart your creativity. Whether you're mapping out a project plan, organizing ideas, or creating a visual storyboard, our templates and shapes are customizable to fit your needs.

Our AI component is a game-changer, offering features like handwriting recognition, which turns your scribbles into neat text, and content suggestions to spark creativity. It can also automate repetitive tasks, saving you time and enhancing your brainstorming sessions. The AI is continuously learning and evolving, promising an increasingly intuitive and personalized experience.

Data security and user privacy are our top priorities. We employ robust encryption methods to protect your data, both in transit and at rest. Mixflow.AI is fully compliant with GDPR and other leading data protection regulations, ensuring that your information is handled with the utmost care.

You do! We believe that your creations should remain yours. Mixflow.AI does not claim any ownership over the content you create on our platform. You have full rights to your creations and can choose how you share or distribute them.

Yes, Mixflow.AI provides flexible options for exporting and sharing your whiteboard sessions. You can export your work in various formats, including PDF and PNG, making it easy to share with team members or include in presentations. Additionally, our platform offers secure sharing options to ensure that only authorized users can access your whiteboards.

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